Frequently Asked Questions.

What is Canacandies?

Canacandies is an online shop for familiar chocolate, candy and snack favourites sourced in Canada. Every listing explains the pack contents and price.

Where do you ship?

Shopping from the U.S.? You’re in the right place. Somewhere else in the world? Get in touch through our contact form with your country and the treats you’re after. We’ll check shipping options and help you put an order together. Available products and delivery options vary by destination.

How much does shipping cost?

Shipping is charged separately at checkout based on your order, destination and selected carrier service. The displayed shipping charge includes our handling allowance. Applicable estimated U.S. import duties are shown separately before payment. We do not currently offer automatic free shipping.

How long does shipping take?

Tracking by the next business day when you choose tracked shipping. Weekends and public holidays don’t count as business days. Carrier transit begins after dispatch. Delivery estimates at checkout depend on the destination and service.

What is included in the listed price?

Quantity 1 means one pack:

  • Standard single-flavour chocolate packs: 12 for US$29.99 or 24 for US$49.99. Smarties packs contain chocolate boxes rather than bars. Check each listing for current pack contents and price.
  • Chips: 3 bags for US$34.99.
  • Maynards candies: 3 bags for US$24.99.
  • Snack cakes: 3 retail boxes. Check the listing for the current price and contents.
  • Drinks: the bottle count and size shown on the listing.

Each chocolate pack contains one flavour. Check the selected pack size and quantity in your cart. Shipping and applicable U.S. duties are additional.

Which chocolate pack sizes can I choose?

Choose a 12- or 24-count pack on the product page. Single-flavour packs contain one favourite; choose Build your box for a mix. Check the selected size and total before adding to your cart. Shipping and applicable U.S. duties are separate.

Do you offer gift card options?

Digital gift cards are delivered by email and do not require parcel shipping. Available denominations and product availability are shown in the store for your country.

How can I contact customer support?

Use our contact form for product or order questions. Include your order number when asking about an existing order.

How will I know once my order has been placed?

After payment is completed, you will receive an order confirmation at the email address entered at checkout. Check your spam folder if you do not see it. Shipping information follows when the order is dispatched.

How are U.S. import duties paid?

Applicable estimated U.S. import duties are calculated and added separately at checkout. We use the duties collected to prepay the shipment's import duties using a compatible delivery service. These duties are separate from shipping charges.

Can I track my order?

Tracking by the next business day when you choose tracked shipping. Look for the link in your shipping confirmation. The carrier’s first scan can take additional time.

What is your return policy?

Please read our refund policy for the current terms. If an order arrives damaged or incorrect, contact us promptly through our contact form with your order number and clear photos of the items and packaging.