Frequently Asked Questions.
What is Canacandies?
CanaCandies is your online shop for exclusive Canadian treats, offering iconic snacks like Coffee Crisp, Caramilk, and Ruffles all-dressed chips. With free shipping and authentic flavors you can’t find elsewhere, we make it easy to bring Canada’s best right to your doorstep. Indulge in the true taste of Canada today!
Where do you ship?
We ship within the United States. Check our shipping policy for details.
How much does shipping cost?
Shipping is free nationwide within the United States, making it easy and affordable to enjoy exclusive Canadian treats delivered right to your door.
How long does shipping take?
• Rush Processing ($7.99): Your order will be processed by the next business day (cut-off time: 7:00 PM EST).
• Standard Shipping (Free): Estimated delivery within 4-6 business days.
Am I purchasing just one item for the listed price?
No! Each order offers great value and includes more than one item:
• Chocolate Bars: Each order includes 6 bars for $29.99, even though the listing shows just one bar to highlight the details.
• Chips: Each order includes 3 full-sized bags for $39.99, even though the listing shows just one bag.
• Joe Louis & Ah Louis Snack Cakes: Each order includes 3 boxes (18 cakes total) for $39.99, even though the listing shows just one cake.
Do you offer gift card options?
Yes, we offer digital gift cards.
How can I contact customer support?
Email us at info@canacandies.com or use our contact form.
How will I know once my order has been placed?
As soon as your order is placed, it moves to the processing stage, which typically takes 1-2 business days. You’ll receive a confirmation email with your order details, and we’ll keep you updated every step of the way, including tracking information once your order ships.
Once an order has been made - it will be immediately placed in the processing stage which takes 1-2 business days
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email. Use it to monitor your delivery and stay updated on its journey to your doorstep.
What is your return policy?
All sales are final. However, if your order arrives damaged, you may request a return within 36 hours of delivery. Proof of damage is required, and returns must be shipped at your expense. Approved returns are subject to a 25% restocking fee. For assistance, please contact us at info@canacandies.com with your order details and supporting information.